Note: Delivery time = Processing time + Shipping time
Processing time during holiday season:
USA orders: up to 7 to 10 Business days. We actively ship every single day of the week during this peak time to try to get orders out as fast as possible. We thank you for your patience!Outside of USA: We ship international orders once a week, on Fridays, in order to carefully prepare export documents.
USA Shipping Times:
International Shipping Times:
Please note that shipping delays are common during this time of the year due to high volumes as well as the effects of the pandemic.If your shipping costs seems high, please be aware that it is because you ordered more than 2 kg and so your parcel has to be shipped in a different way!
1. Some countries are not accepting international mail at the moment due to COVID19 disruptions. Please check that your country is able to process mail.
2. Please check your local post office if your package hasn’t arrived in the estimated time. Sometimes they are holding your package there because of customs.
3. Tracking is not available for all countries.
4. We cannot adjust the customs price nor can we mark order as “gift” for customs purposes.
Please contact us for any questions or concerns regarding shipping.