Shipping

Note: Delivery time = Processing time + shipping time

Processing time
:

1-3 Business days

up to 5 Business days during product launches

Shipping times:

Please note that shipping delays are common during this time of the year due to high volumes as well as the effects of the pandemic.

USA

  • Free Shipping for orders over $65 (4-7 business days)
  • From $3.75 tracked (4-7 business days)
  • From $12.95 priority mail (2-3 business days)

UK 

  • Duties are now pre-paid during checkout.
  • Weight based rates, starting at around $10

Canada

  • Ships from USA
  • Weight based rates, starting at around $10
  • UPS express $32+ (3 – 5 business days)

International*

  • Ships from USA
  • Weight based rates, starting at around $15
  • UPS express with tracking: $32+ (3 – 8 business days)

*Note:

1. Some countries are not accepting international mail at the moment due to COVID19 disruptions. Please check that your country is able to process mail.

2. Please check your local post office if your package hasn’t arrived in the estimated time. Sometimes they are holding your package there because of customs.

3. Tracking is not available for all countries. Tracking is only available for Australia, Belgium, Canada, Croatia, Estonia, Finland, Germany, Great Britain and Northern Ireland, Hungary, Israel, Japan, Latvia, Lithuania, Malaysia, Malta, Netherlands, New Zealand, Singapore, Spain, and Switzerland.

4. We cannot adjust the customs price nor can we mark order as “gift” for customs purposes.

Please contact us for any questions or concerns regarding shipping.

Shipping FAQ

I didn't get my order

If the item was shipped, has a tracking number, and was marked as delivered, you have to contact USPS directly to open a claim.

If you are an international customer, and tracking is not available, please check your local post office if your package has not arrived in time. Sometimes it is held there.

My order came late

All courier services have removed their guaranteed delivery times this year due to the pandemic.

I gave the wrong address

If you put in the wrong address, please contact us immediately. If your order has already been shipped and your package was returned to us by USPS because of a wrong address, we can redeliver the package, but you will have to place the order again. We will refund you the products but we will not refund the shipping fee.

Do I have to pay customs fee?

You are responsible for paying any customs fees and duties. We are required by law to declare all items at their actual price when we submit a customs form for international orders. We cannot mark packages as “gifts”.

Will there be issues with customs?

Customs may hold the delivery of your packages. If you have any issues regarding the customs policies of your country, we recommend contacting your local customs office directly.